Refund Policy
At MeVo Jewellery, every piece is handcrafted with exceptional care and attention to detail. Your satisfaction is important to us, and we strive to ensure that every order meets the highest standards of quality. If you are not completely satisfied with your purchase, we are happy to assist with an eligible return.
Return Eligibility
We gladly accept returns on eligible items.
To request a return, please contact us within 14 days of receiving your order. Once your return request has been approved, the item must be shipped back within 14 days.
To qualify for a refund, the returned jewelry must:
- Be unworn and unused.
- Be in its original condition.
- Be returned in its original jewelry box and packaging.
- Include all accompanying documentation, certificates, and authenticity cards (including a GIA certificate, where applicable).
Returns requested outside the 14-day return period cannot be accepted, and the purchase will be considered final.
Restocking Fee
As each MeVo Jewellery piece is handcrafted and individually inspected before shipment, all approved returns are subject to a 10% restocking fee.
This fee helps cover quality inspection, professional cleaning, repackaging, payment processing, and inventory handling required before the item can be offered for sale again.
Shipping Costs
Original shipping charges are non-refundable.
Our standard shipping rates are:
- €20 for orders up to €300
- €40 for orders over €300
Refunds apply only to the value of the returned product after deducting the applicable restocking fee and the original shipping cost.
Refund Example
Order Value: €100
Shipping: €20
Restocking Fee (10%): €10
Total Refund: €70
Condition of Returned Items
All returned jewelry is carefully inspected upon arrival.
We reserve the right to refuse any return if the item:
- shows signs of wear;
- has been damaged;
- has been resized or altered;
- is missing original packaging or certificates;
- cannot be resold as new.
If a return does not meet these conditions, it may be returned to the customer at their expense.
Refund Processing
Once your return has been received and inspected, you will be notified by email regarding the status of your refund.
If approved, your refund will be issued to the original payment method.
Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
Damaged or Incorrect Items
Every order is inspected before shipment.
If your jewelry arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
Please include:
- your order number;
- photographs of the jewelry;
- photographs of the packaging;
- a brief description of the issue.
Once verified, we will arrange an appropriate solution, which may include a replacement, repair, exchange, or full refund.
Returned Shipments
If your order is returned to us due to a postal service error or an unsuccessful delivery beyond your control, you may choose one of the following options:
- Reshipment (additional shipping charges may apply), or
- Refund calculated as:
Refund = Product Price − 10% Restocking Fee − Original Shipping Cost
If the shipment is returned because:
- the package was refused;
- customs duties or taxes were not paid;
- the parcel was not collected within the carrier's holding period;
- an incorrect delivery address was provided by the customer,
- you may choose either:
- Reshipment (additional shipping charges apply), or
- Refund calculated as:
Refund = Product Price − 30% Handling Fee − Original Shipping Cost
The additional handling fee reflects the costs associated with return shipping, customs processing, inspection, repackaging, and administrative expenses.
Order Cancellations
Because every piece is handcrafted and produced specifically for each customer, orders may only be canceled within 6 hours of purchase.
After production has begun, cancellation requests cannot be guaranteed.
Non-Returnable Items
Unless they arrive damaged or defective, the following items cannot be returned or exchanged:
- Custom-made jewelry
- Personalized jewelry
- Engraved pieces
- Made-to-order designs
- Special commission orders
- Gift cards
- Final sale or clearance items
Lifetime Quality Guarantee
Every MeVo Jewellery piece is carefully inspected before shipment.
If you believe your jewelry has developed a manufacturing defect under normal wear, please contact our support team. We'll evaluate the issue and, where applicable, provide a repair or replacement in accordance with our Lifetime Quality Guarantee.
Normal wear and tear, accidental damage, improper care, chemical exposure, loss of stones caused by impact, and unauthorized repairs are not covered.
Contact Us
If you have any questions regarding returns or refunds, our Customer Care team is always happy to assist.
Email: mevojewellery@gmail.com