FAQ

How do I place an order?

Simply browse our collection, select your preferred jewelry piece, choose the available options (if applicable), and add it to your cart. Proceed to checkout and follow the secure payment process.

Can I cancel or change my order?

If your order has not yet entered production or shipping, we may be able to modify or cancel it. Please contact us as soon as possible at mevojewellery@gmail.com.

Will I receive an order confirmation?

Yes. Once your order has been successfully placed, you'll receive a confirmation email with your order details. When your package ships, we'll send you another email with tracking information.

What materials are used in your jewelry?

Our jewelry is crafted using carefully selected, high-quality materials, including sterling silver, gold vermeil, solid gold, and ethically sourced gemstones. The materials used for each piece are clearly listed on the product page.

Is your jewelry handmade?

Yes. Every piece is handcrafted by our team of experienced artisans. We oversee the entire production process—from design and stone selection to polishing and final quality inspection—to ensure exceptional craftsmanship.

Do you use real gemstones?

Yes. We offer jewelry featuring natural gemstones, diamonds, moissanite, and other carefully selected stones. The exact gemstone used is always specified in the product description.

Can I customize a ring?

Yes. We offer customization for many of our designs. Depending on the model, you may be able to choose the metal, gemstone, ring size, or request other personalized details. If you have a specific idea in mind, please contact us before placing your order.

How do I choose the correct ring size?

We recommend using our Ring Size Guide before placing your order. If you're unsure about your size, feel free to contact us and we'll be happy to help you find the best fit.

How long does it take to make my jewelry?

Many of our pieces are handcrafted to order. Production times may vary depending on the design and level of customization. Estimated processing times are shown on each product page.

Do you ship internationally?

Yes. We proudly ship to customers worldwide. Shipping options and delivery estimates are available during checkout.

How can I track my order?

Once your order has been shipped, you'll receive a confirmation email with your tracking number so you can monitor your package throughout delivery.

Can I return my order?

Yes. We accept returns on eligible items in accordance with our Refund Policy. Returned jewelry must be unworn, in its original condition, and returned within the specified return period.

Please note that personalized or custom-made pieces cannot be returned unless they arrive damaged or defective.

What if my jewelry arrives damaged?

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. Include photos of the product and packaging so our team can resolve the issue as quickly as possible.

How should I care for my jewelry?

To keep your jewelry looking its best, avoid contact with water, perfumes, lotions, household chemicals, and abrasive surfaces. Remove your jewelry before swimming, exercising, showering, or performing heavy work. Store each piece separately in a soft pouch or jewelry box and clean it gently with a soft polishing cloth.

Will my jewelry tarnish over time?

With proper care, your jewelry will maintain its beauty for years. Like all fine jewelry, natural wear may occur over time, especially with frequent exposure to moisture, chemicals, or friction. Following our Jewelry Care recommendations will help preserve its finish.

Do you offer gift packaging?

Yes. Every MeVo Jewellery order is carefully packaged, making it perfect for gifting or celebrating life's special moments.

Do you offer a warranty?

Yes. We proudly provide a Lifetime Guarantee against manufacturing defects.

The warranty does not cover normal wear and tear, accidental damage, misuse, improper storage, or unauthorized repairs.

Do you offer engraving?

Selected rings can be engraved with initials, a meaningful date, or a short personal message. If engraving is available for your chosen design, you'll be able to request it before placing your order.

What if I don't know my partner's ring size?

If you're planning a surprise proposal, don't worry. We recommend using our Ring Size Guide or contacting our team for advice. If the ring doesn't fit perfectly, we'll do our best to help you find the right solution according to our resizing or exchange policy.

Can I exchange my ring if the size is incorrect?

If the ring size isn't quite right, please contact us as soon as possible. Depending on the design and your order, resizing or an exchange may be available. Custom-made or engraved rings may have different conditions.

Are your engagement rings suitable for everyday wear?

Yes. Our rings are designed for daily wear using carefully selected materials and quality craftsmanship. To keep your ring looking beautiful, we recommend following our Jewelry Care Guide and removing it during activities that could expose it to chemicals or strong impact.